Resume

Work Experience:

CarMax - Buford, GA

Business Office Associate: February 2025 – Present

Created and maintained transaction documentation aligned with internal standards and regulatory compliance, supporting efficient and accurate post-sale operations.
Collaborated across departments and locations to collect information and resolve discrepancies, ensuring consistent communication and client satisfaction.
Managed concurrent workflows in a deadline-driven environment, demonstrating organizational skills and attention to detail.
Communicated with clarity and empathy to resolve customer concerns, supporting company reputation and client trust.
Maintained contract and registration records with audit-readiness, supporting compliance and operational continuity.

XS International, Inc. - Alpharetta, GA

ITAD Technical Documentation Assistant/ Warehouse Associate: Aug 2022 - Aug 2024

Drafted and edited SOPs and instruction manuals for warehouse safety, recordkeeping, and equipment processes.
Utilized Microsoft Word and Excel to create and manage technical documentation, charts, and templates aligned with brand standards.
Revised and formatted the Annual Sales Strategies and Projections Presentation, improving clarity, consistency, and visual impact of key data and messaging.
Collaborated with subject matter experts and management teams to gather information and refine messaging for internal communications and presentations.

Draken International - Lakeland, FL

Egress Systems Technician: Mar 2020 - Apr 2021

Supervised shift operations and trained team members, ensuring timely and accurate documentation of technical maintenance activities.
Authored and edited maintenance logs, compliance records, and internal reporting aligned with operational standards.
Interpreted technical manuals and communicated procedures clearly across teams to ensure safe execution of tasks.
Coordinated project timelines and resources, supporting cross-functional alignment with safety and compliance objectives.

GMS Oldcastle - Lawrenceville, GA

Sales Support Associate/ Sample Coordinator: Jan 2019 - Mar 2020

Facilitated client meetings to collect project requirements and communicate product specifications, tailoring recommendations to customer needs.
Managed multiple customer accounts and deliverables under strict timelines, balancing accuracy with responsiveness.
Collaborated with teams to ensure alignment between material preparation, logistics, and customer expectations.

United States Navy - Virginia Beach, VA

Aviation Structural Mechanic (Safety Equipment): Oct 2013 - Oct 2018

Conducted and documented complex mechanical maintenance for F-18 safety and egress systems, adhering to high-stakes operational requirements.
Supervised team operations and reported project and system status to leadership for process and protocol adherence.
Trained technicians on maintenance procedures using clear technical references and step-by-step guidance.
Authored inspection reports, maintenance logs, and compliance documents with strict attention to detail and formatting.\
Interpreted and implemented technical publications, converting complex data into actionable procedures.

Bachelor of Arts - Spring 2025 (Projected)

English, Writing and Rhetoric

Georgia Gwinnett College

Internship: Digital Humanities Lab